Refund & Cancellation Policy
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
Subscription Transparency
This Refund and Cancellation Policy outlines billing procedures, cancellation workflows, and support guidelines for the ChatGrow software platform, operated by CHAT GROW, a proprietorship enterprise.
1. Product Evaluation & Onboarding
We provide product demonstrations, documentation, and trial exploration capabilities so prospective customers can evaluate our multi-agent team inbox, automation builder, contact management, and CRM pipelines prior to initiating a paid subscription. We encourage evaluating feature compatibility with your operational workflows before subscribing.
2. Subscription Cancellation
Customers may cancel their ChatGrow software subscription at any time:
- Self-Service via Portal: Log in to your workspace account, navigate to Settings > Billing & Plans, and manage or cancel your active subscription plan.
- Written Notice: Submit a cancellation request from your registered administrator email to [email protected] prior to your upcoming renewal date.
- Term Conclusion: Upon cancellation, your workspace retains access to paid subscription features until the end of your current paid billing period. The subscription will not renew for subsequent cycles.
3. Refund Terms & Billing Requests
Refund eligibility is subject to the applicable subscription terms, billing terms and the circumstances of the transaction. Contact [email protected] for assistance with billing or refund requests.
- Subscription Terms: Software subscriptions provide immediate provisioning of cloud compute, multi-agent workspace hosting, and software tools. Subscriptions are billed in advance for recurring periods.
- Duplicate or Erroneous Charges: In the event that a technical transaction error results in duplicate charges for the same subscription period, please notify our support desk with relevant invoice details for prompt verification and correction.
- Review Process: All billing inquiries and refund requests are evaluated individually in accordance with applicable consumer protection standards and the terms of service.
4. Third-Party Meta Messaging Charges (Independent Billing)
Official WhatsApp messaging charges are determined, levied, and collected directly by Meta Platforms, Inc. based on their global message categories (Marketing, Utility, Authentication, and Service) via your connected Meta Business payment method. ChatGrow does not collect, manage, or hold funds for Meta messaging charges. ChatGrow cannot issue refunds, credits, or reversals for Meta messaging fees under any circumstances.
5. Billing Inquiries & Contact
For questions regarding invoices, billing records, or to submit a refund inquiry, please contact our support desk: