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ChatGrowWhatsApp CRM
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Multi-Agent Collaboration

One Shared WhatsApp Number for Your Entire Sales and Support Team

End the single-device bottleneck. Let 2, 10, or 50 team members respond to customer messages simultaneously with clear ownership and zero collisions.

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The Problem Solved: Multiple staff members answering from different phones creates chaos, while one shared phone leaves hundreds of queries unattended during peak hours.
ChatGrow Team Workspace
RS
Conversations
Open (3)Resolved
AP
Aakash Patel
+91 98201 43210
Just now

We have finalized the 3BHK layout. What are the booking terms?

High Intent Rahul Sharma
SR
Dr. Sunita Rao
+91 94481 87654
4m ago

Confirmed! We will visit the showroom tomorrow at 11 AM.

Site Visit Priya Nair
MO
Meera Oberoi
+91 98112 55678
18m ago

Could you send the festive catalog with revised pricing?

Catalog Inquiry AI Assistant
AP
Aakash Patel
Assigned to Rahul Sharma
Inquiry received via WhatsApp Click-to-Chat
Hello, I am interested in the Parkview 3BHK luxury floor plans. Could you share the brochure and unit availability?
10:42 AM
Auto-qualification Assistant
Namaste Aakash! Here is our comprehensive Parkview 3BHK brochure and master layout plan.
📄 Parkview_3BHK_Deck.pdfView
10:42 AM
We have finalized the 3BHK layout. What are the booking terms and can we schedule an on-site visit this Saturday?
10:45 AM
🔒 Private Note (Rahul Sharma):
Buyer is pre-approved for loan. Offering Priority Tower A slot with parking included.

Why Teams Choose ChatGrow Team Inbox

ChatGrow Team Inbox gives customer-facing teams a single collaborative cockpit. Every incoming WhatsApp chat is routed efficiently, assigned with accountability, and monitored for SLA compliance.

Simultaneous multi-agent access to one verified WhatsApp number
Live collision detection prevents two agents from typing conflicting responses
Role-based access controls for Agents, Team Leads, and Administrators
Saved canned replies for rapid, consistent answers to common questions
Real-time presence indicators showing which agent is currently reviewing a chat

Feature Capabilities & Technical Specifications

Architected for enterprise reliability, data security, and seamless collaboration.

Automated Round-Robin Routing

Distribute incoming inquiries evenly across active agents or route based on language, department, or expertise.

Collision Detection Alerts

See in real time when another teammate is reading or drafting a reply on a thread to eliminate duplicate responses.

Quick Canned Replies (Templates)

Insert pre-approved, professional answers to repetitive questions with simple keyboard shortcuts like /pricing or /hours.

Activity & Audit Logs

Complete transparency into which agent claimed, reassigned, or closed a conversation with exact timestamps.

Real-World Workflows

How modern Indian companies deploy Team Inbox across different sectors.

Customer Support Teams

Handle high ticket volume during working hours with round-robin queue distribution and rapid canned responses.

Sales Showrooms

Distribute incoming digital inquiries among showroom sales reps without giving out personal mobile numbers.

Frequently Asked Questions about Team Inbox

You can scale from 2 agents to dozens based on your selected plan. There are no device limits since it works in modern web browsers.
Official WhatsApp Business Platform

Elevate Your WhatsApp Operations with Team Inbox

Get your team onboarded with Meta Embedded Signup and WhatsApp Business Platform infrastructure.

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Multi-agent shared team inboxMeta-compliant Cloud API setupNo long-term contracts required