Frequently Asked Questions

For eligible accounts, ChatGrow supports WhatsApp Coexistence, allowing an existing WhatsApp Business App number to be connected while retaining access to the mobile app.

No. ChatGrow subscription covers the CRM software platform, multi-agent inbox, campaigns, and automation engine. Meta charges on a per-delivered-message basis (marketing, utility, authentication, or service) according to official WhatsApp Business Platform pricing, billed directly by Meta through your Meta Business Manager payment method.

Yes! ChatGrow solves the 'single phone problem.' Your entire team can log in from their own computers or tablets to view, assign, tag, and respond to customer conversations simultaneously from one shared official number.

Every incoming conversation can automatically become a deal or lead. You can drag and drop contacts across stages (New Lead, Qualified, Proposal, Won, Lost), log call notes, assign agents, and trigger automated follow-ups based on pipeline changes.