Visual Flow Builder

Put Repetitive Customer Conversations on Intelligent Autopilot

Build visual chatbot flows, instant welcome messages, keyword triggers, out-of-office handlers, and automated follow-ups without writing a single line of code.

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The Problem Solved: Leads that reach out after business hours go cold, and agents waste hours answering the exact same FAQ questions repeatedly.

Visual Workflow BuilderActive & Live

Flow: Inbound Website Lead Qualification & Routing

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Customer sends message

Inbound Message

Step 1

Triggered when user clicks 'WhatsApp Us' on website or ad with keyword '#inquiry'

Check office timing & status

Business Hours Check

Step 2

If between 9:00 AM - 7:00 PM -> Proceed to live qualification; If outside -> Send OOO notice

AI greets & collects requirements

Conversational Agent

Step 3

Conversational assistant asks for product preference, budget, and city location

Assign conversation to available rep

Round-Robin Assignment

Step 4

Routes qualified thread to next active sales consultant and sounds urgent chime

Create Deal & tag contact

Pipeline Update

Step 5

Sets Stage: 'Qualified Lead', Tags: ['High Intent', 'Budget > 10L'], logs custom values

Schedule 24-Hour Follow-Up

Timed Sequence

Step 6

If customer does not confirm demo within 24 hours, automatically send gentle check-in ping

Why Teams Choose ChatGrow Automation & Workflows

Never leave a customer waiting. ChatGrow visual workflow automation ensures every inquiry receives an immediate, intelligent response 24/7/365, qualifying leads before handing them to your team.

Zero-code drag-and-drop conversational flow designer

Instant 24/7 response time even on weekends and public holidays

Keyword and intent-based trigger conditions (e.g., 'price', 'demo', 'catalog')

Automated lead qualification before routing to human agents

Scheduled follow-up sequences for abandoned chats and pending quotes

Feature Capabilities & Technical Specifications

Architected for enterprise reliability, data security, and seamless collaboration.

Visual Flow Builder

Map out multi-step conversation pathways with conditional logic branches, rich media messages, and button menus.

Keyword & Phrase Triggers

Trigger specific flows when incoming messages contain phrases like 'brochure', 'location', or 'consultation'.

Business Hours & Out-of-Office

Automatically alert customers when your team is offline with expected response times and self-serve help menus.

CRM Action Automation

Automatically apply tags, change pipeline stages, or assign specific agents based on user selections in the flow.

Real-World Workflows

How modern Indian companies deploy Automation & Workflows across different sectors.

Real Estate Agencies

Ask automated qualifying questions: 'Are you looking for 2BHK or 3BHK?' and 'What is your budget range?' before assigning a broker.

Service Centers

Provide instant location maps, operating hours, and service rate cards when users tap quick menu options.

Frequently Asked Questions about Automation & Workflows

Yes! At any point, the workflow can route the conversation to an agent, or an agent can jump in manually, which pauses the automation.

Official WhatsApp Business Platform

Elevate Your WhatsApp Operations with Automation & Workflows

Get your team onboarded with Meta Embedded Signup and WhatsApp Business Platform infrastructure.

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Multi-agent shared team inboxMeta-compliant Cloud API setupNo long-term contracts required