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WhatsApp CRM & Customer Engagement Platform

Your WhatsApp. Your Team. Your CRM.

Turn WhatsApp conversations into customers, sales and repeat business with a powerful CRM built for modern businesses.

Connect through Meta Embedded Signup or, where eligible, keep your existing WhatsApp Business App number with WhatsApp Coexistence. Manage conversations, automate follow-ups, and grow customer relationships.

ChatGrow Team Workspace
RS
Conversations
Open (3)Resolved
AP
Aakash Patel
+91 98201 43210
Just now

We have finalized the 3BHK layout. What are the booking terms?

High Intent Rahul Sharma
SR
Dr. Sunita Rao
+91 94481 87654
4m ago

Confirmed! We will visit the showroom tomorrow at 11 AM.

Site Visit Priya Nair
MO
Meera Oberoi
+91 98112 55678
18m ago

Could you send the festive catalog with revised pricing?

Catalog Inquiry AI Assistant
AP
Aakash Patel
Assigned to Rahul Sharma
Inquiry received via WhatsApp Click-to-Chat
Hello, I am interested in the Parkview 3BHK luxury floor plans. Could you share the brochure and unit availability?
10:42 AM
Auto-qualification Assistant
Namaste Aakash! Here is our comprehensive Parkview 3BHK brochure and master layout plan.
📄 Parkview_3BHK_Deck.pdfView
10:42 AM
We have finalized the 3BHK layout. What are the booking terms and can we schedule an on-site visit this Saturday?
10:45 AM
🔒 Private Note (Rahul Sharma):
Buyer is pre-approved for loan. Offering Priority Tower A slot with parking included.
Platform Architecture

Everything you need to manage customer conversations on WhatsApp

Platform Capabilities

Everything you need to grow on WhatsApp

Empower your team with professional tooling designed specifically for conversational sales, marketing, and customer service.

Core CRM

WhatsApp CRM

Manage every customer conversation, contact detail, order history, and custom tag from a shared team workspace.

Explore WhatsApp CRM
Campaigns

WhatsApp Marketing

Create targeted campaigns and reach the right customers with Meta-approved templates and delivery tracking.

Explore WhatsApp Marketing
Flow Builder

Automation Workflows

Automate repetitive conversations, after-hours responses, keyword triggers, and customer follow-up journeys.

Explore Automation Workflows
Intelligent

AI Agents

Let AI handle repetitive questions, qualify incoming leads, collect requirements, and assist your human team.

Explore AI Agents
Revenue

Sales CRM Pipeline

Move leads from WhatsApp conversation to won deal with an intuitive, visual Kanban sales pipeline.

Explore Sales CRM Pipeline
Reporting

Analytics & Telemetry

Understand campaigns, inbound chat volume, agent response speeds, and customer engagement trends.

Explore Analytics & Telemetry
Shared Team Workspace

One inbox for your entire team.

Stop switching between devices and conversations. Give your team one shared workspace to manage customer conversations, assignments and follow-ups.

Customer Profile 360: Order histories, customer notes, and custom attributes stored with the chat.
Smart Tags & Filters: Instantly segment contacts by intent, budget, or service status.
Private Staff Notes: Tag teammates (@colleague) inside threads without customers seeing internal notes.
Collision Prevention: Real-time indicator alerts when another agent is already drafting a reply.
Explore WhatsApp CRM
ChatGrow Team Workspace
RS
Conversations
Open (3)Resolved
AP
Aakash Patel
+91 98201 43210
Just now

We have finalized the 3BHK layout. What are the booking terms?

High Intent Rahul Sharma
SR
Dr. Sunita Rao
+91 94481 87654
4m ago

Confirmed! We will visit the showroom tomorrow at 11 AM.

Site Visit Priya Nair
MO
Meera Oberoi
+91 98112 55678
18m ago

Could you send the festive catalog with revised pricing?

Catalog Inquiry AI Assistant
AP
Aakash Patel
Assigned to Rahul Sharma
Inquiry received via WhatsApp Click-to-Chat
Hello, I am interested in the Parkview 3BHK luxury floor plans. Could you share the brochure and unit availability?
10:42 AM
Auto-qualification Assistant
Namaste Aakash! Here is our comprehensive Parkview 3BHK brochure and master layout plan.
📄 Parkview_3BHK_Deck.pdfView
10:42 AM
We have finalized the 3BHK layout. What are the booking terms and can we schedule an on-site visit this Saturday?
10:45 AM
🔒 Private Note (Rahul Sharma):
Buyer is pre-approved for loan. Offering Priority Tower A slot with parking included.
WhatsApp Campaign Broadcast EngineMeta Template: Approved
Campaign: Festive Season VIP Early Access
Scheduled: Today, 5:30 PM
Targeted Audience Segment4,280 Contacts Opted-In

Filters applied: Tagged [VIP Buyer] + Last purchase > 30 days ago + Location [Tier 1 Metros].

Tags: VIP BuyerOpt-in: VerifiedRate Limit: 25 msgs/sec
Sent
4,280
100% Dispatched
Delivered
4,198
98.1% Rate
Read / Replied
3,640
85.0% Open Rate
Meta WhatsApp Business Platform Compliance: Dispatches use pre-approved templates with valid customer opt-ins. Applicable Meta marketing conversation charges apply.
CG
Your Brand Name
Official Business Account
🎉 [Campaign Banner Image]

Namaste {{1}}! Our Festive Early-Access Collection is now live. Enjoy an exclusive 20% discount on your next order.

🛍️ Shop Early Access💬 Chat with Stylist
Approved Broadcast Campaigns

Reach customers without losing the personal touch.

Broadcast rich media promotions, seasonal announcements, and event updates using official Meta-approved templates sent to opted-in audiences.

Audience Segmentation: Filter contacts by tags, purchase recency, or engagement score.
Interactive CTA Buttons: Add one-tap buttons like 'Shop Now', 'Call Us', or 'View Catalog'.
Granular Analytics: Track sent, delivered, read, and inbound direct reply rates in real time.
ℹ️ WhatsApp Business Platform messaging is subject to Meta policies and applicable conversation charges. ChatGrow promotes opt-in compliance to keep your phone number verified.
Explore WhatsApp Marketing
Visual Flow Builder

Automate the conversations that happen every day.

Build visual chatbot flows, instant greetings, lead routing, and scheduled follow-ups without code.

Visual Workflow BuilderActive & Live
Flow: Inbound Website Lead Qualification & Routing
Customer sends message
Inbound Message
Step 1

Triggered when user clicks 'WhatsApp Us' on website or ad with keyword '#inquiry'

Check office timing & status
Business Hours Check
Step 2

If between 9:00 AM - 7:00 PM -> Proceed to live qualification; If outside -> Send OOO notice

AI greets & collects requirements
Conversational Agent
Step 3

Conversational assistant asks for product preference, budget, and city location

Assign conversation to available rep
Round-Robin Assignment
Step 4

Routes qualified thread to next active sales consultant and sounds urgent chime

Create Deal & tag contact
Pipeline Update
Step 5

Sets Stage: 'Qualified Lead', Tags: ['High Intent', 'Budget > 10L'], logs custom values

Schedule 24-Hour Follow-Up
Timed Sequence
Step 6

If customer does not confirm demo within 24 hours, automatically send gentle check-in ping

Welcome Greetings
Instant 0-second replies to all new inbounds
Keyword Triggers
Respond to phrases like 'pricing', 'catalog'
Out-of-Office
Set night & weekend expectations
Lead Routing
Round-robin assign to available reps
Intelligent Assistant

AI that works inside your customer conversations.

Deploy conversational AI assistants trained directly on your product catalog, FAQs, and service guidelines to qualify prospects and assist human agents.

Answer common product, pricing, and timing questions 24/7.
Qualify leads by asking for budget, requirements, and location naturally.
Suggest draft responses for human agent review with 1-click approval.
Seamless human handoff whenever an inquiry demands senior assistance.
🛡️ Credible AI: Built with strict safety guardrails. Never promises unauthorized discounts or hallucinated product claims.
Explore AI Agents
ChatGrow AI Conversational AssistantGrounded in Business Docs
Natural Language Assistant with Human Copilot & Fallback
Safety Guardrails Active
Test Scenario:
Hi, we are a medical clinic in Pune. Can we use ChatGrow to send doctor appointment reminders?
WhatsApp Customer • 11:02 AM
ChatGrow AI Agent99% Grounded in Knowledge Base
Namaste! Yes, absolutely. ChatGrow integrates with your appointment system to send automated WhatsApp confirmations and 2-way reminders (Confirm/Reschedule). May I know how many doctors practice at your clinic?
11:02 AM
Identified Category: Healthcare | Tagged: 'Clinic Inbound'Status: 200 OK
Revenue Pipeline

From conversation to conversion.

Move customer inquiries through a structured visual pipeline with deal values, rep assignment, and instant chat access.

WhatsApp Sales PipelineQ1 Active Pipeline
Total Active Pipeline Value: ₹43,00,000
Syncing live from WhatsApp chats
New Lead4
₹3.8L
Dr. Arvind Rao₹1,20,000
Apex Healthcare
Priya 12m ago
Sandeep Bansal₹85,000
Bansal Logistics
Rahul 42m ago
Contacted3
₹5.4L
Kavita Reddy₹2,40,000
Reddy Real Estate
Vikram 2h ago
Qualified5
₹9.2L
Gaurav Malhotra₹3,50,000
Glamour D2C Cosmetics
Priya 30m ago
Anand Joshi₹1,80,000
Joshi Coaching Classes
Rahul 3h ago
Proposal Sent2
₹6.1L
Siddharth Jain₹4,20,000
NexGen Media Agency
Vikram 1h ago
Deals Won 🎉8
₹18.5L
Naveen Singhal₹5,80,000
Singhal Jewellers
Rahul Just now
Multi-Agent Workspace

Built for teams, not just inboxes.

Provide your customer-facing staff with the collaborative tools required to resolve tickets quickly and deliver exceptional support.

Simultaneous Agent Access

Connect 2 to 50+ staff members to a single official WhatsApp number without needing extra physical smartphones.

Role & Permission Controls

Assign roles for Agents, Team Leads, and Admins. Protect customer privacy by restricting raw phone number exports.

SLA & Productivity Reports

Track average response times, chats handled per agent, and resolution satisfaction across your team shifts.

Omnichannel Engagement

Meet customers where they already are.

While WhatsApp is our core specialty, ChatGrow connects your social messaging channels into one unified team workspace.

WhatsApp

Primary Focus

Official Cloud API, shared team inbox, broadcast campaigns, and CRM sync.

Instagram DM

Manage story replies, product inquiries, and influencer DMs in one inbox.

Facebook Messenger

Convert Facebook ad comments and direct messages into qualified leads.

Telegram

Connect community support and customer broadcast channels seamlessly.

Tailored Solutions

Built for the way Indian businesses sell & support

Proven conversational workflows designed for specific business models and sales processes.

Real Estate

The Challenge:Ad inquiries go cold, while broker chats remain locked in personal phones.
ChatGrow Solution:Instant automated brochure sharing, buyer budget qualification, and automated site visit scheduling.
See Real Estate Solution

E-Commerce & D2C

The Challenge:70%+ cart abandonment and overwhelming 'Where is my order?' support tickets.
ChatGrow Solution:Recover abandoned carts on WhatsApp, automate tracking alerts, and send targeted VIP replenishment offers.
See E-Commerce Solution

Education & Coaching

The Challenge:Counselor phone lines jam during admissions, causing prospective students to slip away.
ChatGrow Solution:Instant prospectus delivery, counselor lead assignment, and demo class WhatsApp reminders.
See Education Solution

Healthcare & Clinics

The Challenge:Front desk overwhelmed with appointment bookings and high patient no-show rates.
ChatGrow Solution:Automate slot booking, send timed 2-way reminders with clinic maps, and deliver lab report notifications.
See Healthcare Solution

Agencies & Consultants

The Challenge:Struggling to provide professional WhatsApp marketing and CRM services without risking number bans.
ChatGrow Solution:Deploy official Cloud API campaigns, lead funnels, and transparent ROI reporting for client brands.
See Agency Solution

Local Businesses

The Challenge:In-store visitors leave without a digital trace, making repeat customer retention difficult.
ChatGrow Solution:QR-code customer check-in, store hours answering, service reminders, and festive greetings.
See Local Business Solution
Agency & Partner Solutions

Build your client engagement business with ChatGrow.

Deliver high-margin WhatsApp marketing, CRM setups, and automated customer qualification for client brands with official Cloud API compliance.

Multi-client campaign managementMeta template approvalsMeasurable lead ROI reports
Onboarding Architecture

Connect WhatsApp Your Way

Connect your business to ChatGrow through Meta's Embedded Signup, with WhatsApp Coexistence available for eligible WhatsApp Business App accounts.

Meta Embedded Signup

Guided Flow

Connect your WhatsApp Business account through Meta's guided onboarding experience and bring your business messaging into ChatGrow.

Meta-based onboarding: Streamlined, in-product popup to authenticate and connect.
Guided account connection: Easily select or provision your business number.
WhatsApp Business Platform integration: Powered by Meta's Cloud API.
Designed for team collaboration: Shared team inboxes, CRM pipelines, and bot automation.

WhatsApp Coexistence

Eligible Accounts

Keep using the WhatsApp Business app while working with ChatGrow.

For eligible WhatsApp Business App numbers, Coexistence allows you to connect your existing business number to ChatGrow while continuing to use the WhatsApp Business mobile app.

Existing Business App number: Connect a number already running on the WhatsApp Business mobile app.
Chat history sync: Mirror supported past conversations into the ChatGrow Team Inbox.
Contact sync: Synchronize supported business contacts into your ChatGrow workspace.
Mobile access retained: Continue using the WhatsApp Business mobile app after connecting.
Meta Embedded Signup: Complete onboarding through Meta's embedded signup experience.
Eligibility Notice
WhatsApp Coexistence availability depends on Meta's eligibility requirements and supported account configurations. Availability and supported features may vary.
Transparent Plans

Simple, scalable pricing for every stage

Start free and scale as your conversation volume grows. No hidden lock-in fees.

Starter

Essential WhatsApp CRM for small businesses managing customers and conversations.

₹999/ month
Essential WhatsApp CRM & Official Cloud API
REST API & WhatsApp Webhooks Enabled
Up to 2 Team Agents & 1 Workspace
2,500 Contacts & 5,000 Conversations
10 Broadcast Campaigns & 10 AI Prompts
Start Free Trial
Most Popular

Growth

Powerful WhatsApp CRM and multi-channel tools for growing teams.

₹2,499/ month
WhatsApp + Facebook, Instagram & Telegram Chat
REST API & WhatsApp Webhook Access
Up to 5 Team Agents & 3 Workspaces
10,000 Contacts & 20,000 Conversations
Auto Replies, 50 Bot Flows & 20 WhatsApp Forms
Start Free Trial

Business

Advanced multi-channel CRM, automation and AI tools for established businesses and sales teams.

₹5,999/ month
Full Multi-Channel Automation (WA, FB, IG, Telegram)
Social Comment DM, Keyword & Retrigger Automation
Up to 15 Team Agents & 10 Workspaces
30,000 Contacts & 50,000 Conversations
100 Broadcast Campaigns, 100 AI Prompts & 100 Bot Flows
Start Free Trial

* WhatsApp/Meta conversation messaging charges apply separately and are billed based on official Meta Cloud API rates.

Frequently Asked Questions

Everything you need to know about ChatGrow

Clear answers regarding official WhatsApp API connections, pricing, and multi-agent setups.

For eligible accounts, ChatGrow supports WhatsApp Coexistence, allowing an existing WhatsApp Business App number to be connected while retaining access to the mobile app.
Have more questions? Visit our Complete FAQ section or contact us at [email protected].
Official WhatsApp Business Platform

Ready to Turn WhatsApp into Your Most Valuable Growth Channel?

Equip your sales and support teams with a shared team inbox, automated workflows, and an intuitive pipeline CRM.

Multi-agent shared team inboxMeta-compliant Cloud API setupNo long-term contracts required